We ship worldwide. We are happy to offer free shipping for all U.S. orders. Shipping charges will apply to international orders.

All orders placed on our website take about 1-3 business days to process. You will receive an order confirmation after placing your order, as well as a shipping notification once it has been shipped.

Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions.

Once your order has shipped and you receive shipping confirmation, you can click on the link directly in your email. If you did not receive the shipping confirmation email us at contact@cleantushe.com.

Unfortunately, we are unable to adjust the address once the order has been placed. You will need to contact the shipping carrier directly.

All orders placed outside of the US are subject to duties and taxes.VAT & Import Duties - Typically a percentage amount based on the value of your order (check with your countries customs.)

For all U.S. customers, we offer full refunds within 30 days of your order delivery date.

To initiate a return, reach out to us at contact@essensol3.com.

Please note:

• You'll need your order number and zip code/email provided when the purchase was made.
• You will be responsible for covering the cost of return shipping.
• Once we receive the returned item(s) and verify their condition, we will process your refund.

Some banks and credit card companies may have additional processing times beyond our control. It may take several business days for the refunded amount to appear in your account statement, depending on your bank's policies.Please note: International orders are not eligible for returns or refunds, except in circumstances that would be covered under our warranty program.

If you have any questions or need further assistance, feel free to reach out to our customer service.

You can view the full Return Policy and return instructions here.

At Essensol3, we stand behind the quality and performance of our products. If our shoe care solutions don’t deliver the results you expected, we’re here to help. Whether it’s providing guidance on usage or troubleshooting specific concerns, we’ll work with you to make it right. Your satisfaction is our priority, and we want you to feel confident in your purchase.

For best results, charge the brush fully before use. This ensures consistent power and prevents interruptions during cleaning.

Attach the appropriate brush head, dip brush into cleaning solution, turn the device on, and gently move it over your shoes. Use a back-and-forth or circular motion for effective cleaning.

• Soft Brush: Upper Shoe
• Medium Brush: Upper Shoe, Midsoles
• Stiff Brush: Midsole, Outsole

The brush works on most shoes, including leather, suede, fabric, and synthetic materials. Avoid using it on delicate materials like velvet or fine leather.

The brush has an IPX6 water resistance rating, which means it can withstand water splashes. Do not submerge it in water. Clean it with a damp cloth and let it dry before storing.

Detach the brush head after use and wipe the device with a dry cloth. Rinse the bristles under water to remove dirt. Let the brush head air dry completely and store the device in a dry area.

Our solution is formulated with natural soaps derived from coconut and jojoba oils. This blend ensures an effective clean while gently conditioning materials like leather.

Yes, our solution is suitable for use on mesh and canvas materials. Pairing it with an electric shoe brush can enhance the cleaning process. For optimal results, we recommend using our shoe detergents for deeper cleaning and odor elimination.

We recommend mixing two squirts of solution with 4 oz of water. This ratio is ideal for effective cleaning and ensures the best performance.

Our solution is compatible with a variety of materials, including leather, nubuck, canvas, vinyl, rubber, and mesh.

Suede is a delicate material. We advise testing the solution on a small, less visible area first. In some cases, cleaning may cause slight fading or color transfer.

Shoes made from materials like canvas, cotton, and synthetic fabrics (such as polyester or nylon) are generally safe for machine washing. Always check the care instructions for specific guidelines, and use a gentle cycle with cold water to protect the shoes and maintain their shape.

Avoid washing suede, wool, nubuck, and leather shoes, as these materials are sensitive to color transfer and bleeding.

Note: Damage resulting from improper use, including not following the provided instructions, is not covered under our satisfaction guarantee or return policy. Please ensure you follow care guidelines to protect your shoes.

Use cold water and a normal wash cycle for best results. Use gentle cycle for light/spot cleaning.

Our laundry bag fits two shoes up to size 12. For optimal results, we do not recommend washing more than four pairs at a time.

Never put your shoes in the dryer. Air-dry them in a well-ventilated area, using a fan to speed up the process.

Our shoe detergent sheets are formulated specifically for shoes to clean and deodorize without damaging them. Regular detergent may not provide the same care.